Customer Case for Jira Release Notes Released versions in 2015 Current: Customer Case - 10/12/2015 PDF Download PDF Download page Customer Case - 10/12/2015. Current page All pages Customer Case - 10/12/2015 New in this releaseAdded a capability to create mailboxes for processing incoming emails from customers and transform them into tickets on support forums.Now your customers can instantly submit tickets with issue reports to your support forums and send comments to tickets by email.You can quickly share the email of the support forum with your customers and let them communicate with your support team via emails. ×