Skip to end of metadata
Go to start of metadata

Our general privacy policy and app-specific privacy policy, which you can find below, apply to Customer Case app. Please, review both prior to using the app.

General Information

We collect the e-mail addresses and names of those who sign in to forums with their accounts on social networks (Facebook and Google+). Additionally, Customer Case hashes the entered passwords and stores their hashes in the database. This data is volunteered by the consumer during signup to the forum. The information we collect is used to identify users and their ideas added on different forums. This data is not shared with or sold to other organizations for commercial purposes, except to provide products or services the consumers have requested, when we have your permission, or under the following circumstances:

  • It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
  • We transfer information about you if StiltSoft company is acquired by or merged with another company. In this event, StiltSoft will notify you before information about you is transferred and becomes subject to a different privacy policy.

Information Gathering and Usage

  • When you sign in to Customer Case we ask for your account details on social networks such as your email address, which is used for fetching user's name and unique identifier on social network (Facebook or Google+).
  • When you sign up to Customer Case we ask you for email address, your full name and desired password for your account in Customer Case. This information is further used for user identification on the feedback forums and mapping ideas to a specific user.
  • The system also collects data about all ideas, votes and comments added by users. This data can be viewed by all users on feedback forums of one vendor . 
  • The system collects email address and information about ideas that users selected for watching. Each user can view his/her own email address and idea watches in the user's profile. This information is not exposed anyhow to other users or third parties.
  • Customer Case uses collected information for the following general purposes: products and services provision, services improvement, and notification delivery.
  • Customer Case stores only the Summary of ideas and tickets in the application database. The rest of information is stored in your JIRA Cloud instance. This information (Summary) is used for indexation and quick search.


Customer Case stores hashes of user passwords in the database. We use the adaptive function that increases the iteration count therefore it remains resistant to brute-force search attacks even when using the powerful computing systems.


  • A cookie is a small piece of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive.
  • Cookies are required to use the Customer Case service.
  • We use cookies to record the current session information, but we do not use permanent cookies. You are required to re-login to your Customer Case system once a certain period of time has elapsed to protect you against any frauds or hacking attempts.

Data Storage

Customer Case uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Customer Case. Although StiltSoft company owns the code, databases, and all rights to the Customer Case platform, you retain all rights to your data (account information and added ideas).


We use the following services:

  • Postmark - this service is used for sending emails with notifications of mail boxes of visitors and users of feedback forums.
  • Amazon Web Services (AWS) - this service is used to provide the necessary hardware, software, networking, storage, and related technology required to run the add-on and store all the related data. Although StiltSoft company owns the code, databases, and all rights to the Customer Case add-on, you retain all rights to your data. StitlSoft company has access to data storages but can only use it in the emergency cases, such as data verification after the abrupt system failures or component malfunctions. In the rest of situations, StiltSoft company preserves this data encrypted so no third party or malefactor can access it and use it for their own purposes.


StiltSoft company may disclose personally identifiable information under special circumstances, such as to comply with subpoenas.


StiltSoft company may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address fetched from your social account profile or by placing a prominent notice on our site.


Any questions about this Privacy Policy should be addressed to

  • No labels