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  • Idea Summary
  • Number of votes
  • Number of comments
  • Author of the idea
  • Time of idea submission
  • Status of idea / ticket
  • Category

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For each listed ticket, the following information is displayed:

  • Ticket Summary
  • Number of comments
  • Author of the ticket
  • Time of ticket submission
  • Status
  • Category

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Sorting and Filtering Ideas/Tickets

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  • Recently updated - ideas are sorted by the recent updates (idea status change or new comments).
  • Top - ideas are sorted by the number of votes.
  • New - ideas are sorted by the creation date.

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You can sort tickets in the following way:

  • Recently updated - tickets are sorted by the recent updates (ticket status change or new comments).
  • New - tickets are sorted by the creation date.
  • Assigned to me - shows the tickets that are assigned to the currently logged Jira agent. It is available only on the listing with support tickets in Customer Case.
  • Unanswered - the tickets that do not have a reply from an Agent

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Select the appropriate parameter to sort out the list of ideas or tickets.

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