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How can I get help?
For technical support, feature requests, license problems, please email to support@stiltsoft.com or use the feedback form. If you experience problems when buying a license on our site, please contact our reseller Avangate . For problems with buying the plugin on Markteplace, please contact Atlassian.
What information should I provide to solve my problem as quickly as possible?
Please, send us your plugin, JIRA, TeamCity and browser versions. Screenshots and logs (see #3) also would help to understand the problem.
How do I turn on logging?
Please, go to Administration > System > Troubleshooting and Support > Logging & Profiling and set the DEBUG level for the following packages:
com.stiltsoft.jira.extra.teamcity.index
com.stiltsoft.jira.extra.teamcity
com.stiltsoft.lib.teamcity.connector.rest.
Optionally, you can do the same for com.stiltsoft.lib.teamcity.connector.util , but this may significantly slow down your JIRA instance and make a mess of your log.
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