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  • Hot Ideas - ideas are sorted by the recent updates (idea status change or new comments).
    Talk
    idtalk-625
  • Top - ideas are sorted by the number of votes.
  • New - ideas are sorted by the creation date.

You can sort tickets in the following way:

Talk
idtalk-626

  • Recently updated - tickets are sorted by the recent updates (ticket status change or new comments).
  • New - tickets are sorted by the creation date.

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The agent can post or edit comments (both own and users'). All the comments posted through the Customer Portal tab will be shown to customers when they open the corresponding idea. When the agent starts progress on the issue or resolves it, the corresponding status is shown to customers in Customer Case. Optionally, the agent can attach one or multiple attachments to the comment, these attachments will be visible in Customer Case too.

Talk
idtalk-627

The Customer Portal block shows the author of idea, the number of votes and the public URL, which the current idea is available at. For the ticket, only the author and the public URL is shown. The agent can immediately proceed to the customer's area of Customer Case portal for viewing idea or ticket details by clicking the Public URL link.

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  1. Add a gadget to your dashboard.
  2. Select the filter containing the JQL query.
  3. Select the period for showing the chart.
  4. Define the refresh interval for the gadget.
  5. Click Save.

Talk
idtalk-628
Logging in to Forums

JIRA agents can log in to feedback forums with their JIRA account.

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