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This update requires manual approval by Jira administrators in UPM.

This app version introduces two new scopes 'ACT_AS_USER' and 'ADMIN', as follows:

  • Customer Case will use the ACT_AS_USER scope for tracking issue transitions of particular Jira agents instead of showing impersonal transitions performed by the app.
  • Customer Case will use the ADMIN scope for getting the list of users within Jira user groups for sending notifications.

New in this release

The new version of add-on includes the following features: