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Excerpt
hiddentrue

Management of participants in Customer Case

New in this release

Added the management of participants while managing requests in Customer Case.

Now support agents can instantly view and manage all the participants while working on the request. You can also manage participants while viewing requests in Jira.

The new version of add-on also includes the following features:

  • Improved the way to add multiple email addresses when setting access restrictions for forums.

Fixed in this release

  • Improved the mechanism of parsing incoming emails and storing them as replies unde requests.Resolved the issue with creating new comments from emails of users specified as CC in the incoming original emails.