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This is the home page for documentation of the Customer Case add-on. Here you can find the following information:

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How to get in touch with us:

Info

If you do not have JIRA Cloud, but you want to try Customer Case - follow these steps:

  1. Start trial of JIRA Cloud.
  2. Subscribe to Customer Case add-on.
  3. Create a JIRA project.
  4. Create a feedback forum.
  5. Start using Customer Case.
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Customer Case add-on is a useful add-on for JIRA Cloud

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Customer Case for Jira Cloud is a useful app that allows you to quickly and easily transform your issue tracking system into the full-fledged feedback and helpdesk platform for aggregating customers'

requests.

Our solution provides you with the right tools to get the precious information and opinions about your products from your target audience. Find out the most demanding features and let your customers select which features they need more at the particular period of your product development.

What are the

ideas and managing incoming issue reports.

What are the key benefits of Customer Case add-on:

  • no need to create separate
JIRA
  • Jira accounts for each visitor of the forum
  • customer login to the forum with personal or social accounts (Google+ & Facebook)
  • login with JIRA accounts for company agents
    • set up forums to collect
    feature requests
    • ideas from users
    • see the votes on ideas and prioritize your backlog
    • create
    open forums for managing support tickets from customers
    • public forums with access restrictions 
    • create private forums
    with access restrictions by email domains and users' emails
  • use sorting and filtering options for finding the required ideas or tickets on forums and in JIRA
  • let customers view all their interactions on forums
  • manage and comment ideas or tickets in JIRA
  • watch ideas and tickets and
    • for managing support tickets from customers
    • manage requests right in Jira
    • get notifications about any updates on
    them
  • instantly switch between forums and issues in JIRA
  • indicate progress on ideas and tickets via standard JIRA statuses
    • ideas or tickets



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    linkhttps://marketplace.atlassian.com/apps/1212531/customer-case-jira-support-feedback?hosting=cloud&tab=overview&utm_source=stiltsoft-docs&utm_medium=CC-mainpage-docs&utm_campaign=customer-case-traffic-source&utm_vendorID=27437
    nameGo to the Marketplace
    width190

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    linkhttps://stiltsoft.customercase.com/forums/support-requests/ideas/create?category=Customer%20Case%20for%20JIRA&summary=Book%20a%20CC%20demo
    nameBook a demo
    width190


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    This is the home page for documentation of the Customer Case add-on. Here you can find the following information:

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    Three easy steps to start:

    1. Start free trial of the Customer Case app
    2. Create the Jira project 
    3. Create a forum for the Jira project


    How to get in touch with us:

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    linkhttps://stiltsoft.customercase.com/forums/customer-case-for-jira
    nameRequest a feature
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    linkhttps://stiltsoft.customercase.com/forums/support-requests/ideas/create?category=Customer%20Case%20for%20JIRA
    nameReport issue
    width160