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The best practice is to create a project from scratch and further use it for collecting ideas and feature requests from your customers. It is also preferable to avoid using the custom fields in the newly created project as they may not be treated properly if being required
By default, all the standard fields (such as Summary, Description, and Component) and all the required fields from the Create Issue screen of the project will be shown during request creation in Customer Case.
If you do not have access to JIRA administration console, you can open the list of registered forum through JIRA menu. See the Viewing Forums section.