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  1. Update your DNS to redirect the chosen aliased URL (e.g.: feedback.yoursite.com) to customercase.com using a CNAME record.

  2. Ensure that you have correctly specified your subdomain mapping to Customer Case. The record should look like:

    Code Block
    feedback  14400  IN  CNAME  customercase.com
    Wait until the registrar propagates the new DNS address

    Each registrar has its own method of adding CNAME records. It may take several hours for your DNS changes to take effect.

Setting Custom Domain Name

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