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  • Idea Summary
  • Number of votes
  • Number of comments
  • Author of the idea
  • Time of idea submission
  • Status of idea / ticket
  • Category

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For each listed ticket, the following information is displayed:

  • Ticket Summary
  • Number of comments
  • Author of the ticket
  • Time of ticket submission
  • Status
  • Category

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Sorting and Filtering Ideas/Tickets

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The app adds the Customer Portal tab on the Jira issue panel: 

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Once you press the Customer Portal tab you will see the author of the idea, the number of votes, and the public URL, which the current idea is available at. For the support request, only the author and the public URL are shown. The agent can immediately proceed to Customer Case portal for viewing idea or ticket details by clicking the Public URL link.

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  1. Open the idea.
  2. Switch to the Customer Portal tab.
  3. Locate the comment you want to pin to the top of the list.
  4. Click Pin to top.
  5. Confirm the performed operation.
  6. Once the comment has been pinned to the top, the Official answer section appears above the list with comments.
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  7. To unpin the comment, click Unpin.

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