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  1. Open a feedback or support forum.
  2. Locate and open the request you want to comment on.
  3. To comment on a request, enter your comment into the dedicated text area and click Post comment.
  4. To attach one or multiple files to your comment, click Add attachment and select files or drag files to the page. You can also insert images into comments by pasting them from the clipboard.

When you open requests that are assigned to other agents and add a reply, you can assign the request to yourself by checking the corresponding option:

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Viewing Requests in JIRA

  1. Open the request in Customer Case.
  2. Click the [...] button and select View in Jira. You will transition to Jira.