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Info

Login with the Jira account is available to the following users:

  • Support agents having a regular user account in Jira Cloud.
  • Jira Service Management Portal customers

Such login options can be used only in Jira instances with the installed Customer Case app.

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  1. Open the browser.
  2. In the address line of the browse, enter the address of the feedback forum and press press Enter. Alternatively, you can proceed to the feedback forum from some external source by clicking the corresponding ink.
  3. Once the forum has loaded, you will see the a screen similar to the one displayed below.
  4. In the top right corner locate the Sign In link and click it. Alternatively, you can click the Post a new idea button button or try to comment on an idea or start watching it, you will be prompted to log in to the feedback forum.
  5. Use the appropriate sign in option.
  6. Once you have signed in to Customer Case, you can post ideas, vote for them and leave comments on feedback forums.

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  1. Open the browser.
  2. In the address line of the browse, enter the address of the support forum and press press Enter. Alternatively, you can proceed to the feedback forum from some external source by clicking the corresponding ink.
  3. Once the forum has loaded, you will see the a screen similar to the one displayed below.
  4. In the top right corner locate the Sign In link and click it. If you do not have a Customer Case account, you can enter your email in the corresponding while submitting a ticket.
  5. Use the appropriate sign in option.
  6. Once you have signed in to Customer Case, you can submit tickets and track progress on them.

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By clicking the Complete signup button, you will open the a page similar to the one displayed below.

Here, you will have to enter your full name and the password.

Click Sign up to complete account creation.

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