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  • Recently updated - ideas are sorted by the recent updates (idea status change or new comments).
  • Top - ideas are sorted by the number of votes.
  • New - ideas are sorted by the creation date.

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You can sort tickets in the following way:

    • Recently updated - tickets are sorted by the recent updates (ticket status change or new comments).
    • New - tickets are sorted by the creation date.
    • Assigned to me - shows the tickets that are assigned to the currently logged Jira agent. It is available only on the listing with support tickets in Customer Case.
    • Unanswered - the tickets that do not have a reply from an Agent

Select the appropriate parameter to sort out the list of ideas or tickets.

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