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First of all, you need to configure forwarding of emails from your branded email to the forum email (for example, 'forum+1350@company.customercase.com'). Once it is done, in the settings of the mailbox you need to select the From address override as mailbox type. So for your customer all your emails will come from and he/she will be sent to your branded email ('support@companyname.com'). After this you need to get the Sender Signature that will allow Customer Case to send emails as if from your branded email. After confirming the email address you will have to add SKIM DKIM and SPF records into your DNS settings.

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