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    • Forum - select the forum the mailbox you create for.
    • From email - specify email which will be shown in the emails delivered to customers.
    • From name - specify the name on the behalf of whom emails will be sent

    5. Click Create


By default, Customer Case creates a unique email for each mailbox of the forum. This email address is similar to Your company name is taken from your Jira Cloud account. To map the emails coming to the From email address to your Customer Case portal you need to set up forwarding in your email agent.