Purchasing
What does a perpetual license mean?
A perpetual license allows you to use product after its support period expires. Please note, you can get support and free updates only during the support period.
What can I get for free and for what should I pay?
Confluence TeamCity Integration plugin is free. JIRA TeamCity integration plugin is paid. See our prices and get a free trial license for 30 days.
I have a Starter license for JIRA (10 users). Which plugin license should I install?
Install a free license for the JIRA plugin.
Can I get a discount?
When renewing license for the JIRA TeamCity Integration plugin, you get a 50% discount. Also we are providing discounts for Atlassian Experts and resellers. Please contact us via info@stiltsoft.com to get this discount.
Can I purchase JIRA TeamCity Integration Plugin to user count less than my JIRA's?
No. The plugin user count should not be less than that of your JIRA.
My JIRA instance runs under a NonProfit or OpenSource license. Can I get JIRA TeamCity Integration Plugin for free?
Yes, please generate a free license . This license will not be valid for JIRA instances run under other licenses.'
Where can I buy a plugin license?
You can buy a license on our site or on Marketplace .
What payment methods are available?
On Markeplace, you can buy a license with a credit card or by a bank transfer. On our site, you can also pay with PayPal.
How is my online transaction secured?
All online transactions made on our site are protected by the software developed by the Avangate company, a globally recognized software reseller. Avangate is certified to PCI DSS (Payment Card Industry Data Security Standard). Please, see Avangate shoppers FAQ for more information.
Using
What Atlassian JIRA versions are supported?
The latest JIRA TeamCity Integration Plugin supports JIRA 5.x-6.x.
What JetBrains TeamCity versions are supported?
The latest JIRA TeamCity Integration Plugin supports TeamCity 6.x-8.x.
Does the plugin store the build data anywhere?
No. That is why when you restart JIRA, the plugin needs to index all TeamCity builds from scratch.
How can I get the plugin to show JIRA info in TeamCity?
The plugin installs on JIRA and shows TeamCity builds in JIRA. It doesn't work the other way round.
I configured TeamCity and JIRA and installed the plugin. Why I don't see the TeamCity tab in JIRA?
Most likely your JIRA user doesn't have the permission to View Issue Source Tab.
Why may I need to reindex all TeamCity builds?
If the plugin doesn't show builds that you're sure should be shown, reindex the build list completely. To do that, go to Administration > Add-ons > TeamCity Configuration > Troubleshooting and click the Reindex button. Please note that reindexation will start from scratch and can take a while on large instances.
Why does the indexation take so long?
It may take quite a long time, if your TeamCity server has lots of builds. However, if you feel that it takes longer than it should, please go to Administration > Add-ons > TeamCity Configuration > Troubleshooting and see if there're any errors.
Something went wrong during the build indexation. Where can I see the error log?
Go to Administration > Add-ons > TeamCity Configuration > Troubleshooting.
These are the most frequent problems with possible causes:
| Error Message | Possible Cause |
|---|---|
| java.net.NoRouteToHostException: No route to host | The TeamCity host can't be reached due to network problems and/or an intervening firewall. |
| java.net.SocketException: Connection reset | A TCP error. Most likely, a wrong port specified for the TeamCity host. |
| java.net.SocketTimeoutException: Read timed out | The JIRA host connected to the TeamCity host but didn't get any response from it most likely due to network problems. |
| com.stiltsoft.lib.teamcity.connector.rest.exception.HttpStatusNotOkException: HTTP/1.1 401 Unauthorized | The TeamCity user's password in the Application Link is not valid.For other HTTP errors (those containing HTTP/1.1 [message code] ), please refer to Status Code Definitions . If you need further assistance in case of errors, please contact us. |
I created an Application Link. Now, I'm trying to create a Project Link, but something is not right. What gives?
You don't need a Project Link for the plugin to work. With the Application Link correctly configured, the plugin will assign all builds containing Issue Keys to corresponding projects.
JIRA and TeamCity reside in the same network and connect to the Internet via a proxy. Why can't JIRA connect to TeamCity?
You need to set this parameter -DdisableProxyForTeamcity=true on your Java virtual machine startup. Learn more about parameters here.
What happens in case of network problems during the initial indexation?
Initially, the plugin indexes builds by packages of 20 builds. If during the initial indexation, the plugin can't access TeamCity, it will keep trying to index the build package next to the last successfully indexed one. If the Skip Builds option is enabled in Administration > Add-ons > TeamCity Configuration > Global Configuration, the plugin will skip the builds that can't be indexed due to network or other problems.
What happens if the connection to TeamCity is lost after the initial indexation?
After the initial build index is created, the plugin updates it every 2 minutes. In case it can't connect to TeamCity, the plugin will keep trying to reach it every 2 minutes until it succeeds. If the Skip Builds option is enabled in Administration > Add-ons > TeamCity Configuration > Global Configuration, the plugin will skip the builds that can't be indexed due to network or other problems.
Getting Help
How can I get help?
For technical support, feature requests, license problems, please email to support@stiltsoft.com or use the feedback form. If you experience problems when buying a license on our site, please contact our reseller Avangate. For problems with buying the plugin on Markteplace, please contact Atlassian.
What information should I provide to solve my problem as quickly as possible?
Please, send us your plugin, JIRA, TeamCity and browser versions. Screenshots and logs (see #3) also would help to understand the problem.
How do I turn on logging?
Please, go to Administration > System > Troubleshooting and Support > Logging & Profiling and set the DEBUG level for the following packages:
com.stiltsoft.jira.extra.teamcity.index
com.stiltsoft.jira.extra.teamcity
com.stiltsoft.lib.teamcity.connector.rest.
Optionally, you can do the same for com.stiltsoft.lib.teamcity.connector.util , but this may significantly slow down your JIRA instance and make a mess of your log.