Tell us how you use Jira Service Desk and get a Starbucks gift card for this! Share your experience to help us design a new solution for efficient communication with customers!
New in this release
Added a capability to search for ideas and tickets on feedback and support forums of Customer Case.
Now you can instantly get the list ideas and tickets which summaries and descriptions contain the requested search query. The search engine supports wildcards, fuzzy and proximity searches, as well as boolean operators and word stemming. See details on the Managing Ideas and Tickets page.
Fixed in this release
- Corrected the behavior when opening the customer portal with both public and private forums. The first public forum is opened now instead of opening the private forum and prompting the customer to log in to it.
- Corrected templates of email notifications.