What TeamCity versions are supported by the add-on?

The add-on supports TeamCity 9.0 and newer versions.

What roles and permissions should the user have that is used for integration between JIRA and TeamCity?

You need to grant roles of Project Viewer and Agent Manager to this user account. You need also to create a custom user role (for example, User Profile Viewer) and grant the 'View user profile' permission to it in TeamCity.

What is initial data indexation?

Initial data indexation is an automatic procedure that is launched once you add a connection to TeamCity server in JIRA Cloud. It indexes TeamCity build data for quick data accessibility when the user views the related projects or JIRA issues.

How often is data index updated?

Data index is a set of TeamCity build data that the add-on uses for display in projects and issues. Once the initial data indexation is complete, the add-on updates the data index when the user opens the TeamCity tab for the whole project or a specific JIRA issue. If users do not view TeamCity data in JIRA Cloud, the add-on does not temporarily update the index.

Is it possible to use the Fixed in Build field?

Unfortunately, no. This feature is not available for JIRA Cloud, but you can vote for it.

Is it possible to remotely triggers builds in TeamCity from JIRA?

Unfortunately, no. This feature is not available for JIRA Cloud, but you can vote for it.

Is it possible to show TeamCity gadgets on JIRA dashboard?

Unfortunately, no. This feature is not available for JIRA Cloud, but you can vote for it. 

Can I configure the data indexation parameters?

Unfortunately, not for now. You can vote for this feature.

What firewall settings should I set up for correct add-on operation?

For correct operation of the add-on when TeamCity server is behind firewall. you need to open the port, as follows:

All the operational servers are located in US region (Amazon WS). We cannot provide the IP address or the range of IP addresses for adding to trusted, as the application uses servers with dynamic IP addresses that may vary.

I cannot generate a trial license for the add-on in JIRA UPM. What can I do?

You may encounter this issue when you click the Free Trial button in JIRA UPM. After clicking this button,you just get the page reloaded and the trial license is not applied.

This issue is caused by insufficient permissions. Please ensure that you are assigned to the 'site admins' group or ask the JIRA administrator registered in this group to request a trial license for the add-on.