Customer Case provides forums of different types for collecting feedback or for handling support requests from your customers. For the details on forum types and their management, please refer to Managing Forums.
To view the list of registered forums:
If you want to view only the forums of a specific type, select the corresponding type on the menu.
The Forums menu section is also visible to anonymous users who can view only the public forums. |
Once you have opened forums, you will see the list of them, as follows:
For each forum, the following information is available:
The action icons may not be available for specific forums if you do not have the Project Administrator permissions for these forums. |
To create a new forum:
For the details on how to create a new forum, please refer to the Adding New Forums section.
To edit the forum:
To delete the forum:
Consider that all the submitted ideas and tickets will be preserved in your JIRA in the selected project, but the forum will not be available to your customers after removal. |
To set restrictions:
For the details on how to configure access restrictions, see the Setting Access Restrictions page. |
Customer Case regulates visibility of specific forums to each user depending on the following:
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The sidebar listing forum types allows you to quickly view the list of forum types you are interested in.
You can select the following forum types:
To see whole list of forums, click All forum types.