Once the add-on has been installed and application links have been configured, indexing of TeamCity data begins. Indexing is required for correct output of all related data about build in corresponding JIRA's sections. Indexing is performed only once for each configured application link. Afterwards the add-on synchronizes data with TeamCity servers every two minutes.

Percentage of data indexing is counted depending on the number of TeamCity servers being not indexed. For example, if you have only one TeamCity server connected, so 100% are equal to complete data indexing of this server. So if you see in the interface that 40% were completed, so 40% of data from TeamCity have been indexed. If you have two TeamCity servers and both are not indexed, so 100% are divided by two, with 50% per each TeamCity server. For example, if data from one server is 80% indexed, and data from the other is one 10% indexed, so the total indexation percent for both instances with be 45% ((80%+10%)/2).

You can also monitor progress of indexing and see if any errors occurred during the procedure.

  1. Open the JIRA's administration console and select Add-ons. 
  2. Locate the TeamCity Configuration section and select Troubleshooting.

Here you can see status of indexing for each configured application link with TeamCity. For each application link, the following information is available:

 

You can restart the indexing procedure, by clicking Reindex.

If you experience any issues with data indexing, here you can also find out errors that occurred during indexing. 

To clear all error messages, click the Clear button.

If you experience any issues with data indexing, please supply the error and its description when posting a ticket to our HelpDesk system.