Check out the FAQ on the most frequent questions from our customers on how to effectively work with Smart Attachments for Jira Server and Data Center. Here you will find out the tips and tricks, as well as workarounds for some issues that exist in Jira itself. The list of FAQ articles is continuously being updated.
Here you can find answers to the frequently asked questions.
Sure. Our app was designed to provide tools and mechanisms for efficient document management and control in Jira. The app provides a set of features for the following:
Yes, the app supports document revisions. You can upload files with the same name and the app will automatically match it to the parent document. You can also select a document revision manually from files already stored in the issue.
Yes, you can limit access to specific categories. You can restrict access to categories for specific users, user groups, and project roles. The app can also restrict access to categories on the basis of values from the single and multi user / user group pickers. In this case, visibility of your categories will be dynamically based on values of these fields.
Yes, the app matches files by name and keeps them as a tree of revisions.
Yes, the app provides bulk operations for deleting, moving between categories, sending by email, archiving and downloading attachments.
Yes, the app provides the project storage. You can manage its structure and upload folders with files with the automatic folder structure recreation. Your teammates can instantly locate project documents in one place.
You may not be able to delete attachments in the following situations:
You are not able to delete the document that contains revisions loaded by other users if you do not have a permission to delete all attachments in the project.
They will remain in JIRA issues as standard attachments.
They will be stored in JIRA issues as uncategorized.
The add-on provides a convenient way of showing attachments grouped by categories in JIRA.
For example, categories will be useful:
The add-on allows you find its applicability to any sphere of your activity.
Yes, the add-on supports work with other attachment add-ons.
The add-on supports Jira 7.0-8.4. The set of features for each Jira version may differ depending on the compatibility issues.
This is a known issue for Smart Attachments add-on when using it along with Oracle database.
As a temporary workaround, please do the following:
Please ensure that you are using Smart Attachments 1.16.7 or newer versions before disabling this component.