Customer Case for Jira Cloud quickly and easily transforms your Jira project into the full-fledged customer feedback and helpdesk platform for aggregating customers' ideas and managing incoming issue reports.

The key benefits of the app:

  • One app - two platforms (ideation portal and helpdesk)
  • No need to create separate Jira accounts for each forum visitor → no admin extra work
  • No need to pay for employees who work with Jira on the portal side → cost cutting for Jira licenses
  • The ability to create a forum from any Jira project type
  • The ability to create different types of forums:
    • public forum
    • private forum with access restrictions
    • helpdesk forum
  • Seamless integration wih Jira





This is the home page for documentation of the Customer Case add-on. Here you can find the following information:



Three easy steps to start:

  1. Start free trial of the Customer Case app
  2. Create the Jira project 
  3. Create a forum for the Jira project


How to get in touch with us: