Once you have installed the add-on, you can proceed to configure of the add-on. Navigate to JIRA > Administration > Add-ons > Manage Add-ons -> Customer Case for JIRA Cloud and click the Configure button.
In order to create a new feedback forum click the Add Forum button.
In the Create Forum form specify the following information:
You can find the links to all feedback forums in the column Public URL at the configuration page.
As a customer you can post a new idea, vote for existing idea and leave the comments.