On this page:

Configuration

Once you have installed the add-on, you can proceed to configure of the add-on. Navigate to JIRA > Administration > Add-ons > Manage Add-ons -> Customer Case for JIRA Cloud and click the Configure button.

In order to create a new feedback forum click the Add Forum button.

In the Create Forum form specify the following information:

• JIRA Project - project at JIRA which contains the features for certain forum.
• Name - forum name that shows on the customer portal.
• Description - forum description that shows on the customer portal.

Customer Portal

You can find the links to all feedback forums in the column Public URL at the configuration page.

As a customer you can post a new idea, vote for existing idea and leave the comments.

JIRA Portal