Customer Case is a cloud-based service communicating and interacting with JIRA Cloud instances. This service transforms JIRA Cloud into the full-fledged customer feedback and helpdesk platform. So you as a customer can submit your feedback in the form of ideas, feature requests and issue reports.
Customer Case allows the vendor to get a customer portal that can be comprised of multiple forums. Forums can be of two types:
The way of submitting and updating the submitted feedback on both forum types is quite similar.
See the next pages for details on how to work in Customer Case: