This is the home page for documentation of the Customer Case add-on. Here you can find the following information:

How to get in touch with us:

 

Customer Case add-on allows you to quickly and easily transform your JIRA into the full-fledged Feedback Platform for aggregating customers' requests. Our solution provides you with the right tools to get the precious information and opinions about your products from your target audience. Find out the most demanding features and let your customers select which features they need more at the particular period of your product development.

What are the key benefits of Customer Case add-on:

  • use your JIRA for collecting customer's feedback
  • get the added ideas automatically converted into JIRA issues
  • see all comments for ideas in issue comments
  • save money on external Feedback platforms

 

On this page:

Configuration

Once you have installed the add-on, you can proceed to configure of the add-on. Navigate to JIRA > Administration > Add-ons > Manage Add-ons -> Customer Case for JIRA Cloud and click the Configure button.

In order to create a new feedback forum click the Add Forum button.

In the Create Forum form specify the following information:

  • JIRA Project - project at JIRA which contains the features for certain forum.
  • Name - forum name that shows on the customer portal.
  • Description - forum description that shows on the customer portal.

Customer Portal

You can find the links to all feedback forums in the column Public URL at the configuration page.

As a customer you can:

  • post a new idea;
  • vote for existing idea;
  • leave the comments to existing ideas.

Each customer may login to feedback forum through Google Plus or Facebook accounts:

JIRA Portal