The option of setting up a private forum is available only for feedback forums. When you transfer a feedback forum into a private one, the list of ideas on the forum will be visible to customers only after logging in to the forum. |
Customer Case allows you to create private forums for your internal use. Access to such forums can be restricted for particular email domains or users' emails. Additionally, you can select which authentication capabilities should be available for accessing each feedback forum.
In the General access options block, enable the This is a private forum checkbox. Once enabled, the forum will be no longer visible to users that have not logged in to the feedback forum.
It's important to mention that enabling the This is a private forum checkbox doesn't make your forum private. Users that have an account in the Customer Case app, once logged in, will be able to see all the requests on the forum. Thus, you need to add email domains or email restrictions to close access to your forum from the unsolicited visitors. |
Customer Case allows you to restrict access to feedback forums for particular email domains. Only users with email addresses included in the User's email domain restrictions section will be able to log in to feedback forums.
Customer Case allows you to restrict access to feedback forums for particular users based on their email address. Only users with email addresses specified in the settings of the feedback forum will be able to log in.
Customer Case will automatically send the invitation email to all the specified users' emails.