We are committed to providing our clients with exceptional support to ensure seamless experience with our app. To cater to different needs, we offer two types of support: 

  • Standard Support is included with every subscription to Awesome Graphs for Bitbucket and provides the essential support services necessary to ensure you can effectively use our product. 
  • Premium Support is a paid service for clients requiring higher customization and priority issue resolution. The subscription is tailored to ensure that your business can maximize the value of Awesome Graphs for Bitbucket with minimal disruption and save time and effort while creating custom solutions.

Below is a detailed comparison to help you understand the differences and benefits of each support type.


Standard Support

Premium Support

Help Center(tick)(tick)
Community Support(tick)(tick)
Ticket Support(tick)Dedicated Priority Support Center
Conference call for technical issues(minus)
via Zoom, MS Teams, or any tool that the customer prefers
Сhat(minus)
via Slack Connect (same SLA as via Ticket Support)
Technical Support Hours9 hrs per day
Mon - Fri (10 am - 7 pm EET)
excl. public holidays

12 hrs per day
Mon - Fri (8 am - 8 pm EET)
excl. public holidays

Initial Response Time 1 business day4 business hours
Support TeamShared support team 
Dedicated senior team with experienced Awesome Graphs developer, familiar with your setup and history
Developer SupportOnly recommendations on how to use REST APIs

Writing custom scripts in Python, Bash, Java, or Kotlin to interact with the Awesome Graphs REST APIs

Product training (courses, live training)

(minus)(tick)

Questions about third-party application integrations or third-party apps

(minus)(tick)

Support for instances without a valid maintenance agreement

(minus)(tick)

Price

Free
(incl. in the app subscription)		$2,400 per year billed annually + VAT

Premium Support is ideal for organizations with special internal or external requirements, which aim to minimize disruptions in their workflows and want to ensure their teams can focus on core business activities.

To upgrade to Premium Support, please visit our website. For full terms of Premium Support, please refer to our dedicated page here.