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This page provides you with the information about public releases of Customer Case in 2015. Here you can find out what new features were added and what bugs were fixed.
Added display of the Related Ideas block when posting ideas
Request filtration by multiple statuses and other improvements
Automatic assignment of the author's vote to ideas submitted by the author himself
Added the image preview screen
Support for email requests on feedback forums and other improvements
Resolved the issue with opening ideas having invalid characters in summary
Resolved the issue with showing an error when clicking names of idea authors
Improved functionality for preserving user sessions in Customer Case
Improvements in file attaching experience
Improved work of the visual text editor and restored the Assigned to me filter
Added support for idea/ticket migration between forums (JIRA projects)
Improved behavior of the Customer Case tab after long inactivitiy period
Added a capability to pin comments to top as official answers
Updated display of the list of forums in the forum switcher
Resolved the issue with missing forum names when editing mailboxes
Resolved the issue with handling webhooks about updates in JIRA issues
Updated design and added output of categories into UI
Increased the speed of loading forum pages and related JIRA interfaces
Resolved the issue with opening administration section in Safari.
Improvements in email notifications and user authentication
Allowed agents to view ideas submitted on private forums in user profiles