Customer Case for Jira Cloud is a useful app that allows you to quickly and easily transform your issue tracking system into the full-fledged feedback and helpdesk platform for aggregating customers' ideas and managing incoming issue reports.

What are the key benefits of Customer Case add-on:

  • no need to create separate Jira accounts for each visitor of the forum
  • set up forums to collect ideas from users
  • see the votes on ideas and prioritize your backlog
  • create public forums with access restrictions 
  • create private forums for managing support tickets from customers
  • manage requests right in Jira
  • get notifications about any updates on ideas or tickets

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