Date: Fri, 29 Mar 2024 14:06:14 +0000 (UTC) Message-ID: <312103366.3813.1711721174776@docs.stiltsoft.com> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_3812_1706440610.1711721174775" ------=_Part_3812_1706440610.1711721174775 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html
Our gener= al privacy policy and app-specific privacy policy, whi= ch you can find below, apply to Customer Case app. Please, review= both prior to using the app.
We collect the e-mail addresses and names of those who sign in to forums= through the Google Sign-in. Additionally, Customer Case hashes the entered= passwords and stores their hashes in the database. This data is volunteere= d by the consumer during signup to the forum. The information we collect is= used to identify users and their ideas added on different forums. This dat= a is not shared with or sold to other organizations for commercial purposes= , except to provide products or services the consumers have requested, when= we have your permission, or under the following circumstances:
Customer Case stores hashes of user passwords in the database. We use th= e adaptive function that increas= es the iteration count therefore it remains resistant to brute-= force search attacks even when u= sing the powerful computing systems.
Our data retention policy can be found at https://docs.st= iltsoft.com/display/doc/Data+Retention+Policy.
Customer Case uses third party vendors and hosting partners to provide t= he necessary hardware, software, networking, storage, and related technolog= y required to run Customer Case. Although StiltSoft company owns the code, = databases, and all rights to the Customer Case platform, you retain all rig= hts to your data (account information and added ideas).
We use the following services:
Subprocessor | Purpose | Links to t= he subprocessor's documentation | Country |
---|---|---|---|
Hosting provider |
USA |
||
Web analytics ser= vice |
= td> | USA |
|
Rocket Science Group LLC (Mailchimp) | Transactional emails= | https://mailchimp.com/about/security/https://mailchimp.com/leg= al/privacy/ |
USA |
Functional Softwa= re, Inc. (Sentry) |
Application monit= oring |
USA |
|
= ActiveCampaign, LLC (Postmark) |
Transactional emails |
USA<= /span> |
|
User account avatars |
https://automattic.co= m/privacy/ |
USA |
|
Automattic Inc. (Akismet) | Spam filtering |
Customer Case uses the email address as a base for creating a user accou= nt and mapping requests / comments to the specific user.
Customer Case can get your email address in the following situations:
If the email address fetched from the incoming email is already mapped t= o the user account, Customer Case does not execute additional operations on= it.
I. Customer Case uses the email address for mapping requests and comment= s to the specific user account. Additionally, the app uses the email addres= s to add new issues in Jira or post new comments to existing issues upon ap= pearance of new requests / comments in Customer Case.
II. Customer Case uses the email address to notify users in the followin= g situations:
III. Customer Cases uses the email address of the user when he/she comme= nts on the issue in Jira Cloud on the Customer Case tab. The submitted comm= ent is added as a new comment to the corresponding request in Customer Case= .
IV. Customer Case uses the email address to process the incoming emails = and create new requests / new comments in Customer Case itself and in Jira.=
V. Customer Case uses the email address of users who submit new issues i= n Jira and create the corresponding requests in Customer Case with the mapp= ing to the correct user.
The email sending/receiving occurs through Postmark (please see its = ;GDPR terms). Customer Case passes the email address = to Postmark API which further initiates the email sending to addressees.&nb= sp;The incoming emails are processed by Postmark too. The user sends an ema= il to the mailbox (of the forum), Postmark fetches the content of email and= the sender's email address. Then it triggers a webhook and passes an email= address to Customer Case. This email address is further used for mapping r= equests/comments in Customer Case to Jira entities (issues/comments).
The app stores email addresses in the encrypted AWS RDS database instanc= e. The app uses this value (email address) for the correct mapping requests= / comments in Customer Case and Jira Cloud.
StiltSoft company may disclose personally identifiable information under= special circumstances, such as to comply with subpoenas.
StiltSoft company may periodically update this policy. We will notify yo= u about significant changes in the way we treat personal information by sen= ding a notice to the primary email address fetched from your social account= profile or by placing a prominent notice on our site.
Any questions about this Privacy Policy should be addressed to tech-support@stiltsoft.com.