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| Parameter | Description | Example | |||||
|---|---|---|---|---|---|---|---|
| support.context | Asterisk context which is used for work of call center operators. | support-team | |||||
| support.group | Jira user group which includes operators of the call center. | call-operators | |||||
| support.group.leads | Jira user group which includes managers of the call center operators. | cc-managers | |||||
| support.sipproperty | User property which contains the SIP number of the call operator. | sipnumber | |||||
| support.project.key | Jira project key which will be used for tracking incoming calls from customers. | SUP | |||||
| user.for.search.name | Login of the system user which will be used for looking up for issues. | callcenterRobot | |||||
| callcenter.support.fieldname | Name of the custom field which stores the phone number of the customer. | Phone Number | |||||
| client.summary | Name of the custom field which stores the name of the customer. | Customer | |||||
client.f ields
| Name of the optional custom fields which store additional information about the customer. info | City, Region, Country | |||||
Общие настройки
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