...
| Parameter | Description | Example | |||||
|---|---|---|---|---|---|---|---|
| support.context | Asterisk context which is used for work of call center operators. | support-team | |||||
| support.group | Jira user group which includes operators of the call center. | call-operators | |||||
| support.group.leads | Jira user group which includes managers of the call center operators. | cc-managers | |||||
| support.sipproperty | User property which contains the SIP number of the call operator. | sipnumber | |||||
| support.project.key | Jira project key which will be used for tracking incoming calls from customers. | SUP | |||||
| user.for.search.name | Login of the system user which will be used for looking up for issues. | callcenterRobot | |||||
| callcenter.support.fieldname | Name of the custom field which stores the phone number of the customer. | Phone Number | |||||
| client.summary | Name of the custom field which stores the name of the customer. | Customer | |||||
client.fields
| Name of the optional custom fields which store additional information about the customer. | City, Region, Country | |||||
not.copied.fields
| Names of the custom fields which will not be copied to a newly created issue. | Date and Time, Call Duration | |||||
client.additional.number.fields
| Names of the fields that may store additional phone numbers of the customer. | Mobile Phone | |||||
| operators.refresh.timeout.minutes | Time interval (in minutes) to synchronize the list of call operators and users from the support.group parameter. | 1 | |||||
| missed.calls.refresh.timeout.minutes | Time interval (in minutes) to check new missed call in the database. | 1 | |||||
| missed.calls.period.days | Time period (in days) for pulling missed calls from the database. | 10 | |||||
| last.calls.limit | Maximal number of calls shown in the user profile of the call operator. | 100 | |||||
| phone.number.length | Possible length of phone numbers. The possible length range is not tolerated. | 4, 7, 10, 11 |
...
Open the folder with the unpacked app. Open the file etc/connection-config.xml.
| Parameter | Description | Example |
|---|---|---|
| asterisk.host | Address of the Asterisk Server, | asterisk.company.com |
| asterisk.port | Port to connect to the Asterisk Server. | 5038 |
| asterisk.login | Login to authenticate in the Asterisk Server. | asterisk-login |
| asterisk.password | Password to authenticate in the Asterisk Server. | asterisk-password |
| asterisk.dial.prefix | Prefix for making calls through the Asterisk Server. | |
| websockets.port | Communication port through the WebSockets protocol. | 6090 |
| missed.calls.host | Address of the server with the database storing the missed calls. | asteriskdb.company.com |
| missed.calls.port | Port of the MySQL database storing the missed calls. | 3306 |
| missed.calls.dbname | Name of the database which stores the missed calls. | asteriskdb |
| missed.calls.login | Login to connect to the database which stores the missed calls. | dblogin |
| missed.calls.password | Password to connect to the database which stores the missed calls. | dbpassword |
| cert.file.path | Path to the certificate file (X.509 certificate chain file in the CRT format. | C:\certificate\server.crt |
| key.file.path | Path to the private key (PKCS#8 private key file in the PEM format). | C:\certificate\server.pem |
| key.password | Password for the key. | keypass |
| voice.box.link | Address to the server with voicemail recordings. %s will be replaced with the file name. | http://asterisk.company.com:8000/%s.wav |