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1. Open Jira.
2. Navigate to the Jira administration console.
3. Select Add-ons.
4. On the navigational sidebar, select Manage Add-ons.
5. Click Upload add-on.
6. Select the JAR file (re-packed).
7. Click Upload.
8. Wait until the app installation is complete.

Creating a new project

Create a new project with the key you specified in the support.project.key parameter.

Adding Custom Fields

1. Go to the Jira administration console.
2. Select Issues.
3. Select Custom Fields.
4. Click Add Custom Field.
5. In the Select a Field Type form, select Advanced.
6. Locate and select the Phone number field type.
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8. Add the field with the name specified in the callcenter.support.fieldname parameter.
9. Save the field.
10. Configure its display in the project.

Creating User Groups

Create two use groups specified in the support.group and support.group.leads.

Creating User Accounts

You need to create accounts of the following types:

• call operators
• call operator managers
• user to search for issues

Managing accounts of call operators

For each call operator account you need to add a property with the SIP number.

1. Open the call operator account.
2. Click Actions.
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4. Create the property with the name specified in the support.sipproperty parameter.
5. Enter the SIP number of the call operator.
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7. Click Add.
8. Repeat the same procedure for the left call operator accounts.

Creating an Issue Search Account

You need to create an account which will look up for related issues when a customer calls to you.

Create a user account with the name specified in the user.for.search.name parameter. Grant a permission to browse issues in the project.