...
- Go to the Jira administration console.
- Select Issues.
- Select Custom Fields.
- Click Add Custom Field.
- In the Select a Field Type form, select Advanced.
- Locate and select the Phone number field type.
- Add the field with the name specified in the callcenter.support.fieldname parameter.
- Save the field.
- Configure its display in the project.
| Info |
|---|
You can also add additional phone number fields |
Creating User Groups
Create two use groups specified in the support.group and support.group.leads.
...
Create a user account with the name specified in the user.for.search.name parameter. Grant a permission to browse issues in the project.
Installing SIP clients
Install SIP clients for call operators (if they are not installed yet).
Connect SIP clients (of call operators) to the Asterisk server.
