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  1. Open the idea.
  2. Switch to the Customer Portal tab.
  3. Locate the comment you want to pin to the top of the list.
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  4. Click Pin to top.
  5. Confirm the performed operation.
  6. Once the comment has been pinned to the top, the Official answer section appears above the list with comments.
  7. To unpin the comment, click Unpin.

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