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Once you press the Customer Portal tab you will see the author of the idea, the number of votes, and the public URL, which the current idea is available at. For the support request, only the author and the public URL are shown. The agent can immediately proceed to Customer Case portal for viewing idea or ticket details by clicking the Public URL link.

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Jira issue tab


  1. Open the idea.
  2. Switch to the Customer Portal tab.
  3. Locate the comment you want to pin to the top of the list.
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  4. Click Pin to top.
  5. Confirm the performed operation.
  6. Once the comment has been pinned to the top, the Official answer section appears above the list with comments.
  7. To unpin the comment, click Unpin.