The Access issue error happens during enrollment or course preview if the app user (izi - LMS for Confluence) has no access to one of module pages.

Steps to troubleshootLink to Steps to troubleshoot

  • Click the page listed in the error message.
  • If your module page is a restricted page (has a red lock), add izi - LMS for Confluence in its page restrictions. Otherwise, don't do anything and move to the next step.
  • If it's not restricted, check its parent page. Is it restricted? If so, add izi - LMS for Confluence in page restrictions of a parent page. Otherwise, don't do anything and move to the next step.
  • Open Space Settings > Space Permissions in the space where your module page is located and check if izi - LMS for Confluence is there.
  • You can also check course admin page restrictions. Make sure izi - LMS for Confluence is there.

If nothing helped, please reach out to izi LMS Support.