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We'd love to hear from you!

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If you're experiencing problems with our products, please, send us the information about your StiltSoft add-onStiltsoft app, Atlassian software, and browser versions.  Screenshots Screenshots and logs always help to understand your problem better.

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Support for our products includes:

  • Answering questions about the functionality of our products.
  • Responding to sales-related requests.
  • Help with issues encountered during installation, update, or upgrade of our products.
  • Investigation of submitted tickets related to our products.
  • Advising on an issue resolution and configuration changes if applicable.

Support for our products does NOT include:

  • Support related to products developed by other companies.
  • Support for issues related to any Atlassian product unless the issue was not caused by our product.
  • Support for versions of Atlassian products that are no longer supported by our products.
  • Training.
  • Phone support.
  • Beta or Development releases.

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