InstallationLink to Installation

1. How do I install Awesome Graphs?Link to 1. How do I install Awesome Graphs?

Please refer to the Installation page for instructions.

2. During installation, I am requested to give Awesome Graphs access to read my repositories. Why?Link to 2. During installation, I am requested to give Awesome Graphs access to read my repositories. Why?

Due to the Bitbucket scopes' granularity peculiarities, the repository scope allows the App to not only read the commit metadata but also to read the repository files themselves. Nevertheless, the App doesn't work with repository files directly, doesn't clone repositories, and never writes to repositories. The App interacts with Bitbucket through the standard Bitbucket REST API and only persists the metadata to the database. Please refer to the Privacy Policy for more details.

Graphs and ReportsLink to Graphs and Reports

1. I can't access a graph/report. What should I do?Link to 1. I can't access a graph/report. What should I do?

Please try either of the following:

1) If you are using an ad blocker, try disabling it and accessing graphs and reports again.

2) If you are using an ad blocker VPN/Proxy, try disabling it and accessing graphs and reports again.

3) Contact our support team.

2. What graphs are available in Awesome Graphs for Bitbucket Cloud?Link to 2. What graphs are available in Awesome Graphs for Bitbucket Cloud?

You can learn more about our Cloud features here:

3. Why in Contributors in some individual graphs contributor name is a link and in some it's text?Link to 3. Why in Contributors in some individual graphs contributor name is a link and in some it's text?

If a contributor's name is a text, that means that the contributor is not a Bitbucket user. For Bitbucket users, contributors' names are links to their user profiles.

4. Why does the same contributor have several graphs in Contributors?Link to 4. Why does the same contributor have several graphs in Contributors?

In case a contributor has several Bitbucket accounts, there will be several graphs for that person in the contributors list in Contributors. In order to merge them, follow the instructions here.

5. How can I merge the contributions of the same user made from different email addresses?Link to 5. How can I merge the contributions of the same user made from different email addresses?

First, you need to set email aliases in Bitbucket Cloud. After you set an email alias, it will be necessary to rebuild the app index. In order to do it, please, contact us and provide us with the repository UUID and we will reset the index for the repo. 

You may find your repository UUID as follows:

  1. Navigate to Repository Settings
  2. Select Repository Details
  3. Scroll down and click on the Advanced section
  4. The UUID of your repository will be displayed under the UUID section

6. Are merge commits counted in graphs?Link to 6. Are merge commits counted in graphs?

No. Only regular commits are taken into account.

7. Do you offer REST API?Link to 7. Do you offer REST API?

At the moment, we do not offer REST API functionality in Cloud. Please contact us and share the details of your feature request with us.

8. I am experiencing infinite loading of the Graphs page. What should I do?Link to 8. I am experiencing infinite loading of the Graphs page. What should I do?

Please try either of the following:

1) If you are using an ad blocker, try disabling it and accessing graphs and reports again.

2) If you are using an ad blocker VPN/Proxy, try disabling it and accessing graphs and reports again.

3) Contact our support team.

Data and SecurityLink to Data and Security

1. How do you store and process data?Link to 1. How do you store and process data?

Please refer to the Security and Privacy Policy in our documentation for more info.

OtherLink to Other

1. How can I request a feature?Link to 1. How can I request a feature?

You can post your feature idea on the Awesome Graphs forum or you can contact us.

2. The screenshots in your documentation are different from what I see in my Bitbucket. Why?Link to 2. The screenshots in your documentation are different from what I see in my Bitbucket. Why?

Please, make sure that you are reading the documentation for the app version relevant to you:

Awesome Graphs Cloud Documentation

Awesome Graphs Data Center Documentation

3. I experience a problem that is not described here. What should I do?Link to 3. I experience a problem that is not described here. What should I do?

Contact us providing as much information about your problem as possible.