Customer Case for Jira Cloud is a useful app that allows you to quickly and easily transform your issue tracking system into the full-fledged feedback and helpdesk platform for aggregating customers' ideas and managing incoming issue reports.
What are the key benefits of Customer Case add-on:
- no need to create separate Jira accounts for each visitor of the forum
- set up forums to collect ideas from users
- see the votes on ideas and prioritize your backlog
- create public forums with access restrictions
- create private forums for managing support tickets from customers
- manage requests right in Jira
- get notifications about any updates on ideas or tickets
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When you use JIRA as a customer processing centre you may find the work with attachments frustrating and very boring. All the time you need to locate the appropriate file on the list with other attachments and download it. It becomes quite irritating when each issue contains dozens of attachments, so you quickly realize what a real nightmare looks like. Smart Attachments is a JIRA add-on, which allows you to conveniently distribute attachments for each issue among the pre-defined categories. Now you can easily store documents and files in the appropriate category and get quick access to them in a blink of an eye without long browsing the native JIRA's list with attachments. What are the key benefits of Smart Attachments against standard JIRA functionality:
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On this page:
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Configuration
Once you have installed the add-on, you can proceed to configure of the add-on. Navigate to JIRA > Administration > Add-ons > Manage Add-ons -> Customer Case for JIRA Cloud and click the Configure button.
In order to create a new feedback forum click the Add Forum button.
In the Create Forum form specify the following information:
- JIRA Project - project at JIRA which contains the features for certain forum.
- Name - forum name that shows on the customer portal.
- Description - forum description that shows on the customer portal.
Customer Portal
You can find the links to all feedback forums in the column Public URL at the configuration page.
As a customer you can:
- post a new idea;
- vote for existing idea;
- leave the comments to existing ideas.
Each customer may login to feedback forum through Google Plus or Facebook accounts:
JIRA Portal
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This is the home page for documentation of the Customer Case add-on. Here you can find the following information:
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Three easy steps to start:
- Start free trial of the Customer Case app
- Create the Jira project
- Create a forum for the Jira project
How to get in touch with us:
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