Advanced App Edition

Check out the pricing for the advanced edition on the Atlassian Marketplace. To request an upgrade to the advanced app edition, please submit a ticket to the Atlassian advocate team.

Advanced package: summary

• Flexible app control and enhanced privacy
  • Administer data transfer through the app server: maximize your safety
  • Manage app analytics: even the anonymous data can be taken under your control
  • Error reporting: ensure your data stays private
• Premium support
  • Custom high priority help: get quick tailored solutions for smooth working routine and nontrivial cases
  • Multiple extra benefits: communicate with a personal support agent via the most suitable channel

Advanced package: details

Feature	Standard Edition	Advanced Edition
The ability to turn off
Data transfer through the app server*
Google Analytics
Sentry reporting
Support**
Working hours	Mon-Fri 10:00 AM - 07:00 PM GMT+3 excl. public holidays	Mon-Fri 10:00 AM - 10:00 PM GMT+3 excl. public holidays
Initial response time (working hours)	24	12
Ticket priority for support replies and bug fixes	General priority, common queue	High priority
Support agent	Any available engineer	Senior engineer familiar with your setup and history
Personal phone number of a Support Manager for critical issues		(On demand)

* Please note that the data inserted in the app macros is transited through our server only for the following cases:

Disabling data transfer through the app server makes these use cases impossible.

** The options may be added/changed according to the current market needs.

How to configure advanced settings

Check out the pricing for the advanced edition on the Atlassian Marketplace. To request an upgrade to the advanced app edition, please submit a ticket to the Atlassian advocate team.